Advocacy Toolkit
The Offline Friendly Advocacy Toolkit gives individuals simple, ready-to-use templates to advocate for offline, app-free access in everyday services. Many organizations and businesses today require customers to use a smartphone app to make reservations, order food, access healthcare, schedule repairs, redeem rewards, or even enter buildings. This creates real barriers for people who don’t own a smartphone, who choose not to use one, who are repairing a broken device, or who simply want the freedom to participate in society without being forced online.
These templates help you politely request an offline option, such as a phone number, email address, or walk-in process. Use them as-is or customize them. Every message raises awareness and encourages more inclusive, accessible, and app-free ways to participate in daily life.
Advocacy Template
[Company/Organization Name]:
I wanted to bring to your attention an accessibility issue with [specific service or process].
At the moment, accessing this service requires customers to use a smartphone app, and there is no alternative method available. This creates barriers for many people who do not use smartphones, have limited device access, are in periods without a working phone, or prefer not to rely on apps for essential services.
Providing an offline option would make [specific service] more inclusive and accessible to a wider range of customers.
I respectfully recommend offering a way to access [specific service] through your website, by phone, in-person, or through another app-free method.
Thank you for your consideration.
Sincerely,
[Your Name]
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